RealTime Health: Your trusted source of patient and carer experiences.

This information is a guide only and should not be relied on as a substitute for professional medical advice.



The website (Site) is owned and operated by RealTime Health Pty Ltd ACN 120 278 024 (RealTime Health, We or Us).

RealTime Health is committed to ensuring that your privacy is protected. This Privacy Policy describes how RealTime Health collects, uses, discloses and stores your personal information when you use or receive information from the Site. We encourage you to read this Privacy Policy carefully and contact us at if you have any questions.

Personal Information is any information about you where your identity is apparent, or can reasonably be ascertained from the information, including, but not limited to, your name, address, email address, photos or phone number and other like information.

This Policy covers any Personal Information collected or received by RealTime Health as a result of your use of the Site, or any of RealTime Health’s related services.

By using the Site (including via a third party site), you are agreeing that RealTime Health may make use of the information we collect from you, including your Personal Information, in accordance with this Privacy Policy.

We endorse fair information handling practices and use of information in compliance with our obligations under the privacy laws in force in Australia from time to time. Any information provided, including identification of individuals, will be used only for the purpose/s intended or authorised and where the intention includes confidentiality, information will be treated as such unless otherwise required by law.

RealTime Health may change this policy by updating this page from time to time. Any update to this policy will be effective from the date that it is posted on the Site. You should check this page occasionally to ensure that you are familiar with any changes.




Collection of Personal Information

a) For Consumers

We may collect Personal Information directly from you when:


Registration information will primarily include information such as your name, email address, mobile number, but in certain circumstances your address or other information will be required in order to assist RealTime Health to, when applicable, contact you, or provide goods or services to you.

It is your responsibility to keep your information up to date, so that we can provide the services and products of RealTime Health. Should you wish to alter your Personal Information, please send your request to We will respond to your request within a reasonable time period.


b) For Health Professionals


We may also collect Personal Information directly from you when:



Use of Personal Information


We may collect, use and disclose your Personal Information:


RealTime Health may also disclose your Personal Information to its agents or sub-contractors for the above purposes, always on the condition that the agent or sub-contractor in question will be obliged to use that Personal Information in accordance with the terms of this Privacy Policy.

We will also you use Personal Information for invoicing and accounting purposes.

RealTime Health may use personal information to enable direct marketing to you solely on the basis that:


In addition to Opting Out during the registration process or by using the “unsubscribe” link in our emails, you may Opt Out at any time by contacting us directly at

Any complaints relating to the treatment of your Personal Information or breach of the relevant privacy laws in force in Australia from time to time should be directed to RealTime Health’s complaint management facility at We will respond to every email within a reasonable time period. We will endeavour to resolve all complaints as soon as possible.

We will keep your Personal Information for as long as it is required to provide you with our services and to comply with legal requirements

If we no longer require your Personal Information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or permanently de-identify your Personal Information.




RealTime Health may disclose Personal Information to a related body corporate or an unrelated third party as set out in this Policy or otherwise, if your consent has been granted for such disclosure.

RealTime Health does not rent, sell, or share Personal Information about you with third parties or non-affiliated companies, except to provide products or services requested by you and otherwise in accordance with this Policy.

In addition to the uses set out above, by proceeding to use the Site, you consent to disclosure of your Personal Information as follows:





The Site has been built with modern, best-practice web development methods, with security a foremost consideration. All Personal Information collected is stored on secure servers in Australia.

We take all reasonable steps to manage data stored on our servers to ensure data security and to prevent the loss, misuse or alteration of your Personal Information

Access by RealTime Health’s employees to your Personal Information will be restricted to circumstances where we reasonably believe such access is needed in order to provide products or services to you.

Physical, electronic, and procedural safeguards have been implemented in order to protect your Personal Information, however although we take all care to respect and protect your Personal Information, we will not accept any responsibility for any unauthorized use.

As we use third party payment providers, e.g.PayPal, we cannot ensure the security or privacy of transactions that do not occur within the Site.

You are responsible for the content of your account information. You are totally responsible for the security of any password and details needed to access the Site and/or GoShare at all times.




Information that RealTime health collects may be stored and processed in and transferred between any of the countries in which we operate, including the USA, to enable the use of the information in accordance with this Privacy Policy. By using the Site you agree to such cross-border transfers of your Personal Information.




This Privacy Policy does not extend beyond the Site . When following links to other sites from this website, we recommend that you read the Privacy Policies of those sites in order to familiarise yourself with their privacy practices.




Like many sites, the Site may use cookies from time to time on your computer to keep track of your login status.


Cookies are small data files that a web server places on a user's computer hard drive to be a unique identifier. Cookies enable RealTime Health to save your log in details for further login to our services or product.

For example, we may use cookies to record that you have visited a particular section of the Site, that your browsing software is a particular version or to ensure that online applications and transactions do not require you to re-input information when moving between pages. In this way, cookies can improve the operation of the Site, and make the experience more efficient, more enjoyable or more personalised.

Importantly, in depositing information on a user's computer and referring to it later in the same session (sessional) or on a subsequent visit (persistent), cookies do not need to identify the user or record any Personal Information.

Our cookies do not have an expiration date. Our partners and third party providers may read cookies on your browser.

The default settings of browsers like Internet Explorer may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of the Site may not function fully for users that disallow cookies.




You are entitled to access any of our records that contain your Personal Information.

RealTime Health will, at your request, correct as soon as reasonably possible any of our records that contain your Personal Information and which you advise are inaccurate.

Although RealTime Health may charge a fee for a complex or resource intensive change to your Personal Information there will normally be no fee charged for processing an access or correction request.

You can lodge a request to access and/or correct your Personal Information, edit your account information at any time or cancel your registration by contacting support at Any request received by RealTime Health will be dealt with within a reasonable time period and if, for any reason, we decline your request for access, we will give you reasons for our decision when we respond to your request.We reserve the right to delete information under extraordinary circumstances (e.g. for legal reasons, or where a disproportional amount of technical work is involved).

You may also contact us using the above email address if you wish us to delete your Personal Information. RealTime Health will comply with a request to delete Personal Information unless we are required by law to retain it. Despite anything contained in this Policy to the contrary, the Freedom of Information Act 1982 continues to apply to any Personal Information held by us. The access and correction requirements in the Privacy Act 1988 operate alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their Personal Information.




If you would like further information about:


please contact our Privacy Officer.


Contact details


Phone: (03) 9534 7222
Facsimile: (03) 9534 7333



Postal address:


Privacy Officer
RealTime Health
275 Inkerman Street
St Kilda East VIC 3183


Last reviewed: 10 February 2016.

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